We are committed to delivering top-quality clothing and ensuring your satisfaction with every
purchase. We understand that there might be situations where you need to consider returns and
refunds. To provide clarity and maintain fairness for all our valued customers, we don’t allow
refunds and returns on any product once sold. Once you order a specific piece, we create it
especially for you. What you see on our website is what you’ll get. Therefore, as a company
policy, we don’t allow refunds and returns on any product once sold.
No Refund Policy: We do not offer refunds & returns on any products unless the item you
received is damaged or defective. This policy is in place to uphold our commitment to quality
and to adhere to hygiene standards for clothing items.
No Unreasonable Exchanges: Once a product has been sold and received by you, we don’t
encourage unreasonable exchanges as well, as all our items are hand-crafted especially on order.
Unreasonable exchanges include, but are not limited to:
- Change of Preference: Exchanges based on changes in personal preferences, such as
color, style, or design, are not eligible for consideration. - Size Discrepancy: We strongly recommend reviewing our size chart before making a
purchase to ensure the correct fit. Exchanges due to size mismatch will be evaluated on a
case-by-case basis and may not always be accommodated. - Non-Defective Items: Exchanging non-defective items is not within our policy. Please
make informed decisions before finalizing your purchase. - Small Color Difference : Please make sure that photo may slightly different from actual
product color due to the lighting during photo shoot or monitor’s display. 10-12% Color
difference depends on the screen resolution of the device employed by the client and
camera lights, please don’t expect an exchange or return for an equivalent. - Please note that we don’t accept a returned item that’s Worn, Damaged, Washed or
Altered in any way, items with the sign of wear and tear won’t be eligible for an
exchange. We require the merchandise to be within the same condition and packaging as
we had sent it to you. If the item is returned to us in an unsuitable condition, we
may need to send it back to you. All goods are going to be inspected on return.
Eligibility for Return or Exchange: If you receive a damaged or defective item, you may be
eligible for a return or exchange. To qualify, you must notify our customer support team at
Hi@BeeBoe.com within 48 hours of receiving the item. We will assess your situation and guide
you through the necessary steps to initiate the return or exchange process.
How to Initiate a Return or Exchange: If you believe you have received a damaged or
defective item, please follow these steps:
- Contact our customer support team at Hi@BeeBoe.com within 48 hours of receiving the
item. - Provide clear images of the damaged or defective item, along with a description of the
issue. - Our customer support team will guide you through the return or exchange process if your
case is eligible. - The charges for the return courier are going to be borne by the customer. Bee Boe will
bear the courier cost of the new item, which will be dispatched once we receive the first
item. - Your exchange will only be processed during the operation hours upon receipt of your
package. Our team operates from 10.00am to 6.00pm, Monday – Friday (exclusive of
Public Holidays). - Once you’ve sent us an exchange query, we will revisit to you within 1-2 business days.
We’ll review the query, and we could ask you for information and pictures of the
merchandise in question. Post our review, we will deduce whether a bit is eligible for an
exchange or not. It’ll be our aim to assist you to the best of our abilities.
Processing Time for Exchanges: If your return or exchange request is approved, please allow
7-10 days for us to process and ship the replacement item.
At Bee Boe, your satisfaction is our priority. We appreciate your understanding and cooperation
in adhering to our Return and Refunds Policy. Should you have any questions or concerns,
please do not hesitate to contact our customer support team.
Sincerely,
Customer Service Team
Bee Boe