At Bee Boe, every garment is created with attention to detail, comfort and fit. We want you to feel confident when ordering from us.
Customer support: hi@beeboe.com · WhatsApp +91 92562 10724
1. The Bee Boe Perfect Fit Promise
Made to your measurements. Designed for your confidence.
We believe every woman deserves a garment that fits beautifully. We offer complimentary custom sizing on eligible products so you can enjoy a personalised fit without paying extra.
A. Complimentary custom sizing
- Choose from our available standard sizes or provide your custom measurements.
- Custom sizing is available at no additional charge on eligible products.
- Please provide accurate measurements using our measurement guide.
- If you need assistance, our team can help you understand the measurement process before placing your order.
B. Our Fit Guarantee
If your garment does not fit as agreed with the measurements or sizing information provided at the time of purchase, we are here to help. To request fit assistance:
- Contact us within 48 hours of delivery.
- Share your order number and clear photographs showing the fit concern.
- Explain the issue and provide additional measurements if requested.
- Our team will respond within 2 business days.
- If the issue is covered by our Fit Promise, we will arrange an appropriate correction. Shipping the piece back to us is at your cost.
C. What does the Fit Promise cover?
The Fit Promise covers fit issues only. For an eligible fit issue, Bee Boe offers one free exchange or correction per order:
- A size exchange, or
- A complimentary alteration, or
- A remake of the garment where alteration is not reasonably possible.
The appropriate solution will depend on the garment and the nature of the fit issue.
D. What is not covered?
The voluntary Fit Promise does not cover:
- Requests made more than 48 hours after delivery.
- A second exchange or correction on the same order.
- A change of mind after receiving the product.
- A change in personal style, colour or design preference.
- Incorrect measurements supplied by the customer where the garment has been accurately made to those measurements.
- Damage caused by misuse, improper washing, incorrect care or unauthorised alterations.
2. No returns policy
All sales are final. Bee Boe does not accept returns or offer refunds.
Since many of our garments are made to order or customised according to customer specifications, we do not accept returns, and we do not offer exchanges other than the one size exchange or correction described in our Fit Promise, for:
- Change of mind after placing an order.
- Change of personal preference.
- Colour or style preference after delivery.
- Customised or made-to-measure orders where the garment has been made according to the specifications provided.
Please carefully review the product description, size chart, measurements, colour and customisation details before placing your order. For eligible fit concerns, customers may use the Bee Boe Perfect Fit Promise described in Section 1.
3. Order changes and cancellation policy
We understand that customers may occasionally need to change or cancel an order. Since many Bee Boe garments are made to order, we follow a clear order-change and cancellation process.
A. 24-hour order change window
Customers may request changes to their order within 24 hours from the time the order is placed. Eligible changes may include:
- Size selection.
- Custom measurements.
- Colour or design selection, where available.
- Delivery address.
- Contact information.
- Other order details, subject to product availability.
All change requests must be sent to hi@beeboe.com with the order number. Changes are subject to feasibility and confirmation by our team.
B. 24-hour cancellation window
Customers may request cancellation within 24 hours of placing their order. To request cancellation:
- Email hi@beeboe.com.
- Use the subject line: Order Cancellation — [Your Order Number].
- Include your name and order number.
- Send the request within 24 hours of the original order placement.
Our team will confirm the cancellation request.
C. After 24 hours
After the 24-hour window, orders may have entered production, cutting, stitching or customisation. Therefore, cancellation or changes for reasons of personal preference may no longer be available once production has progressed.
D. Incorrect order information
Customers are responsible for checking their selected size, custom measurements, delivery address and contact information before placing an order. If you identify an error, please contact us immediately within the 24-hour change window. We will make reasonable efforts to accommodate the request.
4. Damaged, defective or incorrect products
If your order arrives damaged, defective, incorrect or materially different from the product description or agreed specifications, please contact us at hi@beeboe.com. Please provide:
- Your order number.
- Clear photographs or a video showing the issue.
- A brief description of the concern.
- Packaging photographs, where relevant.
Product care
Please follow the garment care instructions provided with your order. Damage resulting from improper washing, misuse or unauthorised alterations is not covered by the voluntary Fit Promise.
5. Contact us
For order changes, cancellations, fit assistance or product-related concerns:
Email: hi@beeboe.com
WhatsApp: +91 92562 10724
Please include your order number in every communication so our team can assist you efficiently.
Thoughtfully designed. Made with care. Tailored to you.